Returns & Exchanges

Request a return or size exchange

Contact us within seven days of delivery with your order number, the item and the reason for your request. Items should be unused, unwashed and unaltered, with tags and original packaging intact. Please obtain return instructions before sending a parcel.

Choosing another size

One size exchange may be requested within seven days, subject to available stock. A ₹99 collection charge applies; the first replacement delivery is free. Compare the size guide or speak to our team before choosing.

Wrong, damaged or defective items

Contact us promptly, preferably within 48 hours, and share clear photographs. Later reports will also be reviewed. SHIAAR covers the approved collection and replacement or refund costs for a wrong, damaged or defective item.

Change-of-mind returns

Approved returns are refunded for the garment value after inspection. A ₹99 return collection charge applies. Original delivery charges are not refunded for change-of-mind returns.

Refunds

Approved refunds are normally processed within 5–7 business days after inspection; your payment provider may take additional time. Prepaid refunds go to the original payment method. For COD, our team will request refund details privately after approval.

Cancellations

Contact us before dispatch to request cancellation without a cancellation charge. Once dispatched, the returns process applies.

Return instructions

Email shiaar.clothing@gmail.com or contact SHIAAR on WhatsApp. Our team will confirm the return address and collection arrangements. These policies do not limit applicable consumer rights.